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Published: January 2007
Pages: 213
Author: P.J. Louis
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Overview
This publication provides the reader with a great overview of telecommunications
network management with an emphasis on very important topics including OSS
management, service management, network monitoring and trouble shooting. It
includes real world lessons about what works and doesn’t work from an expert in
the field, PJ Louis.
Target Audience
- Network operations personnel
- Engineering and translations personnel
- Product management personnel
- Managers and Directors tasked with OSS responsibilities
- Anyone that is involved in OSS/BSS decision making
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Table of Contents
- Dedications
- Acknowledgments
- Telecommunications Network Management 101
- A Troubleshooter’s Guide
- Introduction
- Chapter 1: Overview of a Network and a Network Management System
- Network Components
- Switches/Routers/Servers
- Database
- Transmission Facilities
- Subscriber Billing Systems
- Customer Care and Provisioning
- Network Management Systems
- Introduction to Operational Support Systems and Services
- Information Mediation
- Call Detail Records and Subscriber Billing/Network Transaction Detail
Records
- Network Management
- Understanding the Network Management System’s Basic Components
- Network Element Management
- Network Systems Management
- Service Management
- The PUZZLE: Areas of Management
- Chapter 2: Network Management Architectures
- Network Management Activity Layers
- The Network Management Planar Model
- Monitoring
- Control
- Network Element Management
- Network Systems Management
- Service Management
- Coordination of Resources
- TMN and the Customer Management Layer
- Customer Care
- Fraud Management
- Network Management Architectural Configuration
- Approaches.
- Network Centric
- Customer Centric
- Service Centric
- Approaches Preference
- Chapter 3: Maintenance, Testing, and Trouble Shooting
- Outsourcing
- Maintenance
- Maintenance Standards
- Testing
- Types of Testing
- Acceptance Test
- Trouble Shooting/Repair
- Define The Trouble
- Develop Theories Behind The Cause Of The Trouble
- Hardware Troubles
- Software Troubles
- Isolate The Cause Of The Trouble By Investigating The Theories
- Fix/Correct The Trouble
- Basic Tool Rules
- Basic Rules for Repairing
- Document The Trouble, The Cause, and The Solution
- Hardware Trouble War Story
- Software Trouble War Story
- Chapter 4: Structure and Presentation of Management Information
- Basic Information - What You Need To Know First
- Information Presentation
- Second Level of Information
- Assess and Repair
- Chapter 5: Network Management Philosophy and Processes
- Knowing Your Network
- Big Picture
- The Details Behind the Big Picture
- Knowing Non-Network Information
- Management Processes
- Training
- Basic Operating/Performance/Metric Information
- Mean Time Between Failure (MBTF)
- Mean Time To Repair (MTTR)
- Mean Time To Service Restoration (MTTSR)
- Availability
- Side Note: Reliability
- Philosophy
- Chapter 6: Crisis Time
- Crisis Questions 1:
- Crisis Questions 2:
- Solution To A Trouble Caused By The Carrier
- Key Thing to Remember:
- Key Thing To Remember For The Future:
- What To Do:
- What To Do When You Encounter Operational Problems With New Technology
- Solution To A Trouble Caused By The Customer
- What To Do:
- Key Things To Remember:
- Call Lists:
- Typical Call List:
- Chapter 7: TDM Wireline Networks - Typical Troubles and Resolution
Process.
- Customer Reported Troubles.
- Things To Do:
- Things To Do:
- Customer Reported Troubles - Static and Noise.
- Things To Do:
- Things To Do:
- Customer Reported Troubles - Dead Line.
- Things To Do:
- Customer Reported Troubles - Customer Premise Equipment
- Network Reported Troubles.
- Network Reported Troubles - Temperature.
- Things To Do:
- Network Reported Troubles- Network Connectivity
- Things To Do:
- Network Reported Troubles - Routing Table Errors.
- Things To Do:
- Network Reported Troubles - Customer Profile Errors.
- Things To Do:
- Network Reported Troubles - Self-Inflicted Circuit Provisioning Errors.
- Quality of Service Troubles To Look For: The Most Common Reported
- Attenuation.
- Phase Distortion.
- Noise.
- Crosstalk.
- Chapter 8: Internet Protocol Based Network Troubles.
- Customer Reported Troubles.
- Things To Do:
- Things To Do:
- Network Reported Troubles.
- Network Reported Troubles - Temperature.
- Things To Do:
- Network Reported Troubles- Network Connectivity
- Things To Do:
- Network Reported Troubles - Routing Table Errors.
- Things To Do:
- Network Reported Troubles - Customer Profile Errors.
- Things To Do:
- Network Reported Troubles - Self-Inflicted Circuit Provisioning Errors.
- Factors Affecting IP Network Quality of Service In An Interconnected
Environment
- Quality of Service Troubles To Look For: The Most Common Reported
- Packet Delay/Latency.
- Fixed Delays.
- Things To Do:
- Variable Delays.
- Things To Do:
- Packet Jitter
- Things To Do:
- VoIP Routing.
- Things To Do:
- VoIP - Routing Protocols.
- Chapter 9: SS7 Routing Troubles.
- Architecture.
- Things To Remember
- Typical Troubles.
- Things To Do
- Message Discrimination.
- Message Distribution.
- Routing.
- Things To Do.
- Chapter 10: Bandwidth Reference.
- Digital Transmission Rates.
- Optical Transmission Rates.
- Dense Wave Division Multiplexing (DWDM) Rates Table.
- X Digital Subscriber Line (xDSL)
- High data rate Digital Subscriber Line (HDSL)
- Very high data rate Digital Subscriber Line (VDSL)
- ISDN Digital Subscriber Line (IDSL)
- Single Digital Subscriber Line (S-DSL)
- Symmetric Digital Subscriber Line (SDSL)
- Asymmetric Digital Subscriber Line (ADSL)
- Rate Adaptive Digital Subscriber Line (RADSL)
- Chapter 11: Internet Protocol Routing References and Troubles.
- Datagram Processing.
- Things To Do - Router Examine.
- Things To Do - Host Examine.
- Routing Protocols.
- RIP (Routing Information Protocol)
- Open Shortest Path First (OSPF)
- Border Gateway Protocol (BGP)
- The Network Manager and BGP Messages.
- Chapter 12: Transmission Notes.
- Non-Digital Loop Noise Factors.
- Transmission Loss - Analog.
- Transmission Level Point
- Reference Level
- Inserted Connection Loss.
- Expected Measured Loss.
- Actual Measured Loss.
- Transmission Loss - Digital.
- Digital Milliwatt
- Digital Reference Signal
- Digital Pads.
- Encoders.
- Decoders.
- Equivalent Power Level
- Chapter 13: Generic Test Plan Template.
- Connectivity
- Connection Test
- Data Integrity Test
- Loop Back Test
- Protocol Integrity Test
- Interoperability Test
- Feature Test
- OSS Test
- Test Summary
- Chapter 14: Converged Technology.
- Converged Technology Testing Tips.
- Annex A: Testing On A Budget
- Annex B: Acronyms, Definitions & Terminology.
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About the Author
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P.J. Louis has over a quarter of a century's worth of experience in the telecom business. Mr. Louis is currently developing businesses in Asia and in the United States. Prior positions include Managing Director for Telecom Business Recovery in FTI Financial Consulting and PricewaterhouseCoopers, Vice President of Carrier Marketing & Product Management at TruePosition, Inc., a leading provider of wireless location services. Mr. Louis had also served as chief of staff for engineering in NYNEX (today known as Verizon). He has held a number of leadership positions within Bell Communications Research and NextWave Wireless. Mr. Louis is a former officer of the Institute of Electrical and Electronics Engineers (IEEE) Communications Society - New York Section. Mr. Louis has been a senior member of IEEE for 26 years. Mr. Louis' experience includes leading sales and marketing organizations as well as technology organizations. Mr. Louis has been a featured speaker in telecommunications conferences and is the author of four (4) McGraw-Hill books; Telecom Management Crash Course, M-Commerce Crash Course, Broadband Crash Course, and Telecommunications Internetworking. |
PJLouis@MindCommerce.com
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