• Suppliers of public safety wireless systems, positioning systems (GPS, A-GPS, E-OTD, TDOA, TOA, AOA, AFLT), and location-based services (LBS) applications and services
• Companies concerned with network and systems integration between wireless carriers, public safety answer points (PSAP), and other public safety systems
• Providers of Geographic Information Systems (GIS), GIS map data, and related information for mobile location services (MLS)
• Mobile network operators and wireless service providers such as resellers, agents, and mobile virtual network operators (MVNO)
• Companies involved with next generation networks and concerned with the implementation and operation of E-911 over VoIP networks
• Companies, agencies and government entities concerned with public safety, homeland security, and law enforcement
• Companies, agencies and government entities outside the United States that want to learn from the US wireless 911 experiences. This will be of particular value to European interests in enhancing wireless 112 emergency calling services

Benefits of this Research

Carriers and Service Providers

• Regulatory and legal affairs department will find this independent assessment of regulatory issues and carrier compliance invaluable
• Engineering and planning departments will find this report extremely helpful to bring those less experienced and/or knowledgeable about wireless E-911, positioning, and LBS up-to-speed quickly regarding technology, business, and regulatory issues

LBS Suppliers

• LBS application and positioning suppliers will find this independent assessment of the market very useful as they seek to develop new revenue streams based on the proliferation and increased used of LBS infrastructure
• This research will help non-US companies and organizations learn what has worked well and what has not, technical challenges, regulatory challenges, and more.  As other parts of the world develop their own wireless emergency calling and response capabilities, they can learn from the American mistakes rather than risk repeating them

Government and Public Safety Organizations

• Governmental organizations such the E-911 Congressional Caucus, the Department of Homeland Security, the Department of Transportation, (etc.) will find this independent assessment of the past, present and future of wireless emergency calling
• Public safety organizations such as APCO and NENA will find this to truly be the Definitive Guide to Wireless E-911, providing their less senior and experienced members
• This research will help non-US governments and public safety organizations learn what has worked well and what has not, technical challenges, regulatory challenges, and more.  As other parts of the world develop their own wireless emergency calling and response procedures and public policies, they can learn from the American mistakes rather than risk repeating them

I. Introduction and Executive Summary
A. Overall Purpose
B. Importance of E9-1-1:
C. Wireless 9-1-1
C. Key Facts
D. Current Industry and Government Activities VoIP

II. Major Definitions and Distinctions
A. Wireline 9-1-1
B. Wireless 9-1-1/Enhanced 9-1-1
1. The (Original) FCC E9-1-1 Mandate
2. Modifications and Waivers
3. The Phases

III. E9-1-1 Infrastructure
A. Location Positioning Determination Technologies
1. Handset-Based Solutions
2. Network-Based Solutions
3. Comparing Handset-Based vs. Network-Based Location
4. Whatever Happened to E-OTD?
a. Issues
b. E-OTD vs. TDOA
B. Location Data Processing Technologies
1. Overview
2. Key Components
3. Location Data Processing Architectures
a. Overview
b. Wireline Basic 9-1-1
c. Wireline Enhanced 9-1-1
d. Wireless Phase 0
e. Wireless Phase I
f. Wireless Phase II
g. On-Site PSAP Technologies
i. Equipment Overview
ii Wireless Technology Upgrade Requirements
iii. Geographical Information Systems (GIS) Software

IV. What Are The Implementation Issues for PSAPs?
A. The Implementation Steps
1. Phase I
2. Phase II
B. Public Perception/Education/Media
C. Funding and Cost Recovery
D. Complexity-Adding Issues
1. Wireless Number Portability
2. Uninitialized Phones
3. Donated Telephone Programs
4. Accidental Dialing
E. Interoperability
1. Overview
2. Homeland Security
F. Voice Over IP and 9-1-1
1. Overview
2. Workarounds
3. Potential Long-Term Solutions
G. Accuracy and Accuracy Testing Issues
1. Accuracy Mandate
2. Urban vs. Suburban vs. Rural
3. How Testing Is Done

V. What Are The Implementation Issues for Carriers?
A. Carrier E9-1-1 (and LBS) Organizations
B. Carrier E9-1-1 Processes
C. Local Exchange Carrier-Related Issues
D. Funding and Cost Recovery
E. Individual Carrier Waivers, Status and Issues
1. AT&T Wireless
2. Cingular
3. AT&T Wireless/Cingular E9-1-1 Integration Issues
4. Nextel
5. Sprint PCS
6. T-Mobile
7. Verizon Wireless
8. Regional/Rural Carriers

VI. What are The Implementation Issues for Vendors and Their Investors
A. E9-1-1 Vendor Value Chain
B. Key Vendors
1. Intrado
2. TCS
3. TruePosition
4. Andrew Corporation (Grayson)
5. Global Locate
6. Polaris Wireless
7. GIS Vendors

VII. Key Non-Technical Issues and Implications
A. Federal Regulation
1. Government Coordination and Recent Legislation
a. HR 2898
b. Senate 1250
2. Tradeoffs and Recommendations
B. Privacy Issues and Potential Resolutions
1. Overview
2. Conceptual Alternatives
3. Practical Frameworks

VIII. A State E9-1-1 Profile (Texas)
A. PSAP Overview
B. Regulatory Oversight
C. Funding
D. Phase I and II Implementation Status
E. State-Specific Obstacles

IX. How Can E9-1-1 Technology Be Commercialized
A. Historical Issues and Obstacles
B. Attractive Applications
1. Critical Success Factors
2. Business Case Development
3. High Potential Applications

X. The Future: The Impact of E9-1-1
A. U.S. Public Policy
B. Emerging Businesses
C. Business Processes
D. Investment Choices
E. Consumer Rights and Privacy

About the Authors
Appendix - E9-1-1 Glossary